Customer Service Associate (Full Time)
Posted: February 2025
If you have a strong aptitude for customer service and are passionate about improving the health and well-being of others, we invite you to apply for the Customer Service Associate position. In this role, you will provide exceptional support, manage customer inquiries, resolve issues, and create a positive, lasting experience for those seeking to enhance their health. Your ability to understand and address customer needs will play a pivotal role in fostering satisfaction and loyalty.
As a key member of our team, you will contribute to the seamless operation of the Wellness Center and on-site Apothecary, ensuring a welcoming and efficient environment. You will demonstrate excellent communication skills, a friendly and professional demeanor, and the ability to multitask across a variety of administrative functions. Your approach will help ensure that every customer interaction is productive and leaves a positive impression, benefiting both the organization and our valued clients.
Qualifications
- College degree or equivalent (associate’s degree or higher preferred).
- Two years of experience working in a wellness center, spa, or medical office (preferred).
- Proven customer service experience, preferably in a clinic, hospital, wellness center, call center, or retail environment.
Competencies and Skills:
- Aligns with the core values and ethics of Kerala Ayurveda.
- Operates in an organized fashion with high attention to detail.
- Proficiency in using customer service software, CRM systems, and Microsoft Office.
- Strong verbal and written communication skills.
- Active listening skills with the ability to empathize and resolve issues.
- Confident in streamlining workflow across departments in a fast-paced work environment.
- Capable of working collaboratively as well as independently.
- Possesses excellent time management skills and can manage simultaneous projects and tasks.
- Strong problem-solving and conflict resolution abilities.
Working Conditions
- This position is on-site at Kerala Ayurveda Wellness Center in Milpitas, CA
- Full-time position with standard office hours
- Reports to: Wellness Center Operations Assistant Manager
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
- Provide information about products, services, policies, and procedures.
- Handle and resolve customer complaints, issues, or concerns effectively and efficiently.
- Assist customers with appointments, product orders, returns, and exchanges, ensuring accuracy and satisfaction.
- Ensure a clean and well-organized work area while delivering excellent communication and administrative services.
- Maintain complete confidentiality in all guest matters in accordance with company policy.
- Ensure adequate stock of supplies and equipment, keeping inventory and reordering as necessary.
- Enroll guests in special programs or memberships. Upsell or cross-sell relevant products and services when appropriate. Actively promote the Wellness Center, therapies, services, consultations, retail, and programs, promotions, and discounts when available.
- Provide excellent communication and professionalism in all phone, email, and verbal responses and requests.
- Receive payments for goods and services and properly account for all transactions and money.
- Follow up with customers to ensure their satisfaction and encourage repeat business.
- Reconcile daily sales, deposits, and receipts in accordance with Standard Operating Procedures and Protocols.
- Ensure that the check-in and payment processes are managed per company policy by accurately processing cash, credit card, and other transactions, including depositing the cash/check into the company bank account.
- Ensure proper reception coverage when it is necessary to leave the area.
- Create a positive and professional environment for colleagues, students, and clients.
- Assist as needed with lifting and storing equipment, product displays, and preparing for special events.
- Maintain accurate customer and official records and information in the customer database.
- Collaborate with internal teams to coordinate and resolve complex issues.
- Process orders, track shipments, and ensure timely delivery.
- Stay up-to-date with product knowledge, company policies, and industry trends.
- Ensure compliance with company policies, data privacy regulations, and quality standards.
- Maintain a positive attitude and contribute to a quality work environment.
- Meet or exceed individual and team performance metrics (e.g., response time, lead conversion, customer satisfaction ratings, resolution time).
- Perform other duties as assigned.
How to Apply
Please email your cover letter and resume to admin@keralaayurveda.us.