
Work with us
At Kerala Ayurveda Academy & Wellness Center, it is our aim to preserve the authenticity of Ayurveda in the U.S. To better support our community, we continue to expand our programs, services and product offerings. It is truly heartwarming for us to see the increasing demand for more natural solutions.
Kerala Ayurveda USA is a subsidiary of Kerala Ayurveda Limited in India. With deep roots in the birthplace of Ayurveda, Kerala Ayurveda comprises a global team of holistic-minded individuals, working with compassionate care to help create positive shifts in the lives of others.
Our industry in the U.S. is both pioneering and growing. It is an exciting time to work in Ayurveda and an opportunity for highly motivated individuals to contribute to a greater cause. We seek skilled and passionate individuals who align with the core ethics of Ayurveda and our institution: community, sustainable solutions and wellness, naturally.

Available Positions
Customer Service Associate - Wellness Center
Department: Kerala Ayurveda Wellness Center
Location: On-site Milpitas, CA
Salary: $44,000
Reports to: Wellness Center Operations Assistant Manager
Job Overview:
If you have a strong aptitude for customer service and are passionate about improving the health and well-being of others, we invite you to apply for the Customer Service Associate position. In this role, you will provide exceptional support, manage customer inquiries, resolve issues, and create a positive, lasting experience for those seeking to enhance their health. Your ability to understand and address customer needs will play a pivotal role in fostering satisfaction and loyalty.
As a key member of our team, you will contribute to the seamless operation of the Wellness Center and on-site Apothecary, ensuring a welcoming and efficient environment. You will demonstrate excellent communication skills, a friendly and professional demeanor, and the ability to multitask across a variety of administrative functions. Your approach will help ensure that every customer interaction is productive and leaves a positive impression, benefiting both the organization and our valued clients.
Education:
- College degree or equivalent (associate’s degree or higher preferred).
Experience:
- Two years of experience working in a wellness center, spa, or medical office (preferred).
- Proven customer service experience, preferably in a clinic, hospital, wellness center, call center, or retail environment.
Competencies and Skills:
- Aligns with the core values and ethics of Kerala Ayurveda.
- Operates in an organized fashion with high attention to detail.
- Proficiency in using customer service software, CRM systems, and Microsoft Office.
- Strong verbal and written communication skills.
- Active listening skills with the ability to empathize and resolve issues.
- Confident in streamlining workflow across departments in a fast-paced work environment.
- Capable of working collaboratively as well as independently.
- Possesses excellent time management skills and can manage simultaneous projects and tasks.
- Strong problem-solving and conflict resolution abilities.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
- Provide information about products, services, policies, and procedures.
- Handle and resolve customer complaints, issues, or concerns effectively and efficiently.
- Assist customers with appointments, product orders, returns, and exchanges, ensuring accuracy and satisfaction.
- Ensure a clean and well-organized work area while delivering excellent communication and administrative services.
- Maintain complete confidentiality in all guest matters in accordance with company policy.
- Ensure adequate stock of supplies and equipment, keeping inventory and reordering as necessary.
- Enroll guests in special programs or memberships. Upsell or cross-sell relevant products and services when appropriate. Actively promote the Wellness Center, therapies, services, consultations, retail, and programs, promotions, and discounts when available.
- Provide excellent communication and professionalism in all phone, email, and verbal responses and requests.
- Receive payments for goods and services and properly account for all transactions and money.
- Follow up with customers to ensure their satisfaction and encourage repeat business.
- Reconcile daily sales, deposits, and receipts in accordance with Standard Operating Procedures and Protocols.
- Ensure that the check-in and payment processes are managed per company policy by accurately processing cash, credit card, and other transactions, including depositing the cash/check into the company bank account.
- Ensure proper reception coverage when it is necessary to leave the area.
- Create a positive and professional environment for colleagues, students, and clients.
- Assist as needed with lifting and storing equipment, product displays, and preparing for special events.
- Maintain accurate customer and official records and information in the customer database.
- Collaborate with internal teams to coordinate and resolve complex issues.
- Process orders, track shipments, and ensure timely delivery.
- Stay up-to-date with product knowledge, company policies, and industry trends.
- Ensure compliance with company policies, data privacy regulations, and quality standards.
- Maintain a positive attitude and contribute to a quality work environment.
- Meet or exceed individual and team performance metrics (e.g., response time, lead conversion, customer satisfaction ratings, resolution time).
- Perform other duties as assigned.



How to Apply
Please email your cover letter and resume to admin@keralaayurveda.us.